UEGENT!  Network Outage Update

To our customers of Innova.net and Technology Solutions:

Last night at about 2:00am one of our Internet providers had an equipment failure at a central office in the Southeast.  AT&T had a router fail and could not facilitate repairs until 1:00pm today.  As a result, many of our customers could not access the Internet, WEB sites or their email.  All of our systems were functioning normally but we did not have a connection to the Internet until AT&T repaired their equipment.  Our staff monitored the problem and called for updates every 30 minutes until the problem was resolved.  Please know that this was not a system failure by Innova.  It was a system failure by AT&T.  We take issues like this very seriously and have already engaged the AT&T repair team to prevent this in the future. 

We sincerely apologize for the inconvenience.

Richard Ellison

CEO – Innovative Communications Inc

Important News From Innova!

First, we would like to extend a warm welcome to our Net-Magic customers.  As of October 1, we will have moved all the Net-Magic customers to Innova.net.  The only change that you will see is a new logo on the billing invoice that you get. 

Many of you will receive your first bill from Innova.net the first of October.  Please make sure to look at the bill and let us know of any changes. 

Over the next few weeks we will be contacting each of you to update your customer information.  We won't be selling anything, so don't be afraid to pick up the phone. 

If you are looking to speed up yout Internet experience, we offer DSL in many areas of the Southeast.  You can email sales@innova.net or call 1-888-8INNOVA to see if you qualify. 

Please feel free E-mail or call us at 888-8INNOVA if you have any questions, concerns, or just want to say Hello!. 

We also have a FAQ of often asked questions and answers for our Net-Magic customers here.

Thanks
Richard Ellison
CEO - Innova.net